Terms & Conditions

1.Explanation of wording

Terms and Conditions
Price list – means the then current list of prices for various services provided by us from time to time and advised to you.
The services or the cleaning process – means the vehicle valeting service selected by you from those offered by us from time to time.
The Vehicle – means any car, van, commercial vehicle, motorcycle or any other form of transport accepted by us for cleaning.
We, us and Virtodry Ltd – means Virtodry limited company
You and them – means the customer we make this agreement with, including any persons we reasonably believe is acting with the customers authority and knowledge.

2.Cancellations

Please give 2 working days’ notice in the event that you need to cancel your appointment with Virtodry Ltd.
A 50% charge of the booked appointment fee may apply if we do not receive 2 working days’ notice for any cancellations.
In the unlikely event that your appointment has to be delayed or cancelled by us, we will contact you as soon as possible.

3.Valet Prices

Prices that are advertised by us are for guidance only. On arrival at the garage your vehicle will be assessed by a member of staff and if it is not as previously described, significantly more dirty than advised or additional work is requested by the client, then the customer may be subject to an increase in the charge.

4.Vehicle contents

Whilst we are fully aware that valuables are sometimes left in a vehicle, Virtodry Ltd cannot be held responsible for such items left in the vehicle. We will endeavor to bag up any such items that are left in the vehicle, but we respectfully ask that’s you remove as much as possible prior to your valet.

5.Care and liability

Virtodry Ltd will endeavor to take all responsible care of your vehicle whilst it is in our possession.
We will not be held liable for the following:
5.1 Damage or loss to your vehicle resulting from acts of third parties who are neither employee or persons acting under the instruction of the management of Virtodry Ltd.
5.2 Damage or loss to your vehicle if you leave your vehicle outside our premises before or after our usual opening hours.
5.3 Damage or loss to your vehicle caused by lightening, flood, severe weather, fire or explosion, civil disorder, war or military operations, national or local emergencies, any government emergency or other competent authority or industrial dispute of any kind.
5.4 Loss or damage to you or your vehicle caused by us which is attributed to defects, damage or weakness in your vehicle which has not been disclosed to Virtodry Ltd, irrespective of whether such defects were previously known to you.
5.5 It is your duty to disclose to Virtodry Ltd any defects, damage or weakness in your vehicle, either known or suspected which may affect any work that Virtodry Ltd undertake during the cleaning process.
5.6 We do not undertake to insure your vehicle against loss whilst it is at our premises. Insurance of your vehicle is your responsibility at all times. We will however ensure that your car is locked at all times.

6.Full engine bay cleaning

The Engine Bay can be cleaned at your request and your risk. Please check with your dealer to ensure that your vehicle engine and all ancillary components are safe to clean and advise us of any alarms, immobilizers or other electronic components fitted, prior to the commencement of the cleaning process.

7.Payment

Payment must be agreed by Virtodry Ltd prior to us taking possession of your vehicle and by leaving your vehicle with us you are agreeing to the payment discussed and thereby have entered into a verbal contract with Virtodry Ltd. Nonpayment will result in refusal to release the vehicle.
7.1 Account customers agree to pay for their cleaning as per the terms of our invoice with 7 days of receipt.

7.2 All other clients agree to pay for the service in full before the car is released back to them. Your vehicle shall remain with Virtodry Ltd until full payment has been received and as such, may incur extra charges for storage at a daily rate of £5.00 per day or part day.

8.Liability

You will be liable to Virtodry Ltd for any death or injury caused to any member of staff or visitor to Virtodry Ltd attributable to any defect in your vehicle or harmful contents.

9.illegal substances or items

Any illegal substances or items that are discovered in your car will immediately result in your clean being terminated and your car will be secured and the relevant authorities notified. It is not our responsibility to notify you of this should it occur.

10.Exclusion zones & notices

Virtodry Ltd cannot be held responsible for any person or persons entering the site and causing injury to themselves due to slippery floors or obstructions. The notice on the exterior of the building should therefore be noted. It should also be noted that the public are not permitted to enter the work bay areas without prior permission of the management of Virtodry Ltd. The waiting area situated at the entrance of the site is for the use of you the client.

11.Child seats

Child seats should be removed by you prior to your vehicle being left with us. However, if they are not, we cannot be held responsible for removing these and therefore they will remain in the vehicle and we will valet and clean around them. Virtodry Ltd staff or management will not put car seats back into the vehicle and therefore you must ensure that your child seats are secure before using them. Virtodry Ltd cannot be held liable for injury or loss caused by you not re-securing your child seat(s).

12.Keys

You confirm that you have a spare set of keys for your vehicle and that we shall not be liable for loss or damage caused to you or your vehicle by us losing the keys or locking them in the vehicle.

13.Refusal

Virtodry Ltd management reserves the right to refuse to clean a vehicle and no further contracts will be undertaken.

14.Older vehicles

Vehicles over 4 years old may be subject to weaker plastics and therefore we agree to provide a valet to the vehicle, however, we will not be held liable for any damage and the vehicle is cleaned at your risk.

15.Products

The products that Virtodry Ltd use are specifically designed for use on vehicles, we Virtodry Ltd cannot be held responsible for any damage caused to your vehicle through the use of these products. Virtodry Ltd staff take every care when using these products.

16.Agreement

By having your vehicle cleaned at Virtodry Ltd you are deemed to be in agreement with these terms and conditions laid out above.